The Case Management Product Kit is designed for any organization that needs to track cases, such as investigations and complaints for regulatory bodies or grievances for unions.
Cases are captured via a member-facing submission form, or the iMIS Staff site, and move through your defined workflow with configurable tasks and deadlines for each step.
Third-party reviewers (board of directors, adjudicators, etc.) can be given access to relevant materials during the process.
Manage Individual Cases
Each case has its own individual dashboard detailing all aspects of the case and activity within it.
This includes: member, complainant and investigator data, all tasks and activities relating to the case, and related documents.
Configurable alerts warn users when tasks have not been completed on time. Notification emails can be sent out automatically when tasks are completed, or if task deadlines are missed.
You can configure the workflow to your specific needs.
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Form Builder Product Kits
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A feature rich application for managing grievances and complaints.
Abstracts or Proposals are captured and move through a defined workflow with configurable tasks and deadlines for each step. The workflows are defined to meet your business needs and can be built on, or adjusted, over time.